Refund policy

Introduction

At Malhotra Hair, we aim to ensure customer satisfaction by providing high-quality men's hair patches. Due to the personalized nature of our products, this policy outlines the conditions under which returns and refunds are applicable.

Return Policy

1. Eligibility for Returns:

   • Returns are accepted only for manufacturing defects or incorrect product delivery.
   • The product must be unused, unworn, and in its original packaging.
   • Returns must be initiated within 7 days of receiving the product.

2. Non-Returnable Items:

   • Customized hair patches made as per client specifications are non-returnable.
   • Products damaged due to improper handling or maintenance are not eligible for returns.

3. Return Process:

   • Contact our customer support team at support@malhotrahair.in or +91 9818661911 within the return window.
   • Provide proof of purchase and details of the issue, including photos if applicable.
   • Once approved, ship the product to the provided address. Return shipping costs are borne by the customer.

Refund Policy

1. Refund Eligibility:

   • Refunds are issued only for verified manufacturing defects or incorrect product delivery.
   • Refunds will not be processed for items damaged due to customer negligence or improper use.

2. Refund Process:

   • Upon receiving the returned product, our quality control team will inspect the item.
   • If the return is approved, the refund will be initiated within 7-10 business days.
   • Refunds are credited to the original payment method used at the time of purchase.

3. Non-Refundable Scenarios:

   • Change of mind after purchase.
   • Incomplete or incorrect address provided by the customer.
   • Late returns outside the specified return window.

Contact Information

For any questions or to initiate a return or refund, reach us at:
Email: support@malhotrahair.in
Phone: +91 9818661911