Shipping policy

Introduction

At Malhotra Hair, we aim to deliver your orders efficiently and securely. This policy outlines the terms and conditions regarding shipping for all orders.

Shipping Locations

  1. Domestic Shipping: We deliver across India to all major cities and towns.
  2. International Shipping: Currently, we do not offer international shipping.

Shipping Charges

  1. Standard Shipping: A shipping fee of ₹100 - ₹150 will be applied on orders, depending on the location and order value.
  2. Free Shipping: Free standard shipping is available only for orders within Delhi.

Shipping Timeframes

  1. Processing Time: Orders are processed within 1-3 business days after payment confirmation.
  2. Delivery Time:
    • Metro Cities: 3-5 business days.
    • Other Locations: 5-7 business days.
  3. Please note that delivery times may vary due to unforeseen circumstances such as weather conditions, public holidays, or logistical challenges.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email or SMS. Use this number to monitor your order status through our courier partner’s website.

Address Accuracy

To ensure timely delivery:

  1. Provide complete and accurate shipping details.
  2. Include landmarks and contact numbers for easier delivery.

Delayed or Missed Deliveries

  1. Delays: While we strive for timely delivery, delays may occur. Contact us at support@malhotrahair.in or +91 9818661911 for assistance.
  2. Missed Deliveries: If delivery attempts fail due to incorrect address or unavailability, additional shipping charges may apply for re-delivery.

Damaged or Lost Items

  1. Damaged Products: If the product is damaged during transit, notify us immediately with photos.
  2. Lost Shipments: In case of lost shipments, we will coordinate with the courier service for resolution.

Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Updates will be reflected on this page.

Contact Information

For any shipping-related inquiries, please reach us at:
Email: support@malhotrahair.in
Phone: +91 9818661911